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Memorandum: To: Doug Herzberg, Owner/ issue Sales Representative From: Nicole Nielsen, Office Manager priority: High Date: May 17, 2011 Re: Online Customer Accounts and Statements Background: As owner and national gross revenue representative for Bravo merchant Sysytems, you must struggle with ensuring that every(prenominal) decision make optimisticly impacts the bon tons bottom line. It is my judgment that recently, there shadowume had several(prenominal) consumer complaints from new and existing guests, concerning the sojourn snip to take up a response for requests made to our Customer transaction division. This concentrate should be resolved nowadays in an effort to custody our current customer ass and attract new clientele. Our hot flash is to provide prompt and relicapable dish up to our customers and we fail to escort this view if the turn around time is extensive. Not solvent this subject field promptly will issuing in a fundamental decline in pecuniary growth. Understandably, being able to financially support the miscellanea whitethorn prove difficult. establish on this we be unable to command around the quantify to butt consumer demands. However, we must seek early(a) avenues for resolve.

Additionally, businesses today are pickings adequate advantage of the internet and ideally, we should consider this pick to repair this issue, as well as, improver customer satisfaction. Otherwise, we may not be able to arrest our customer base and catch ones breath competitive within the market. riddle: Based on a recent analysis of selective information for the previous 6 month period, I discovered that well-nigh to 10% of our clients deport lay off services and go for sign(a) up with competitors. This change was base on their experience with our Consumer Relations division. A positive customer service, for the time period write above, was compromised by unretentive staffing levels and our hours of operation. We are open Monday-Friday from 8:30 am to 5:00 pm and many of our customers only have time to overture their accounts...If you pauperism to get a full essay, order it on our website: Orderessay

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